Our collaborative style allows us to really understand your business, as well as helping you understand ours along with the digital industry as a whole. Regular coffees and tight knit task management will not only help your store continually evolve, but also help achieve better results.
We love to get out and understand our clients’ businesses, even more so when there’s a factory tour and a biscuit involved. For us to recommend the best approach when solving a problem, or start to build you a tailored roadmap, we need to know more about what you want to achieve and how your business operates behind the scenes.
The aim here is to provide a stronger design that has a positive impact on your conversion rate. We’ll plan a tailored approach for your store, to provide a stronger user experience as well as modernising your look before guiding you through our full ‘New Project’ process.
We will make your website work better for you; by improving customer facing features as well as systemising key operational processes around areas such as sales administration and data management (to name a couple).
A variety of tools helps us see exactly how people use your website, which helps us identify where your conversion rate is suffering. We then make incremental improvements in key areas of the sales funnel to improve the experience and help you get more from the traffic you have at any one time.
Your store needs its medicine to stay healthy and safe; which is why we carry out site audits periodically and make necessary updates to improve its speed, security, optimisation and so on. We’ll let you know when updates such as patches and new extension versions are available, then find a suitable time to get them installed.
With our team of certified AdWords, Analytics and SEO specialists we will roll out a plan to help you get more from the traffic you receive from all aspects of Google’s search platform. Maintaining clean SEO signals, creating a vast range of new content and daily AdWords audits will help improve your ROI.
It’s critical that we’re aligned with your business, and you with ours. It’s equally critical that communication is maintained with progress discussed. For this to happen we make it a point to sit down with you periodically to look at how your store is performing and what needs to happen next.
Having worked with Magento since 2010, we chose it as our preferred eCommerce platform back in 2012, largely for its feature rich start point and its ability to scale as your business grows. We have a wealth of knowledge and skills, from a strategic perspective through to development capabilities.
It’s estimated that Magento powers over 20% of the world’s eCommerce websites, which will be split between their free Open Source edition (or Community Edition on Magento 1) or their Enterprise Edition (even more feature rich, but licensed). Both are user friendly from an administrative perspective, which means you will be able to dive straight in and manage your store’s data such as orders, products, categories and content.
One of the biggest advantages of Magento is its scalability. Not only can you scale up your catalogue from 10 products to over 100,000 relatively easily using the tools available, you can also scale the functionality and connect it into third party platforms to centralise (and systemise) many of your digital process. You would need help with the latter, but that’s where we come in!
It’s also extremely feature rich, which is why we often find people move to Magento because of the limitations with their previous option. There’s often a way to make Magento support most of your ideas and business needs.
Integrations between Magento and platforms like eBay, Amazon, Sage software, ERP systems and Shipping aggregators means you can shape Magento to fit into your current model, or use Magento to re-engineer your business model for a more efficient operation and greater net profits through the time saving you’ll achieve.
We’ve got heaps of Magento skills and experience here at Spiral Media; adding all this time together takes us well over 40 collective years.
Being a business that ONLY works with clients that use Magento, we have a wealth of insight and knowledge across almost all eCommerce business areas; from warehouse operations, through financial accounts and into shipping logistics.
All our clients have ideas, and they all have operational challenges they need Magento to help them overcome. We’ve researched ample amounts of solution ideas and as a result we know Magento to a great depth. Most solutions that we put in place are bespoke (without the need of an extension or module) which is a major benefit to help your stores security and reliability as well as it being tailored to your exact needs.
We have one certified Magento Solutions Specialist, with other exams being taken as we speak. This Solutions Specialist stamp means that we are approved to plan a solution for your business using Magento to helps get you closer to your goals.